Frequently Asked Questions - DSI Computer Keyboards
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Frequently Asked Questions

Keyboard FAQ

How do you sync a keyboard?

All keyboards are slightly different, but the same concept applies.

The process to sync a keyboard typically goes like so:

1. Place working batteries into the keyboard. Make sure the batteries are installed CORRECTLY.

2. Plug dongle into a working USB port on your computer, then allow a few seconds for your computer to recognize the hardware. The dongle will start to blink and you will have approximately FIVE seconds to connect the keyboard.

3. Make one solid depression on the CONNECT button on the keyboard. The blinking light on the dongle should stop blinking.

4. The keyboard should now be functional and synced to the dongle. If keyboard still does not work, then repeat the entire process.

How do I sync my DSI Mini Bluetooth HID Wireless Keyboard BT 1500? Will this keyboard work for my specific Bluetooth device?

1. Turn on your specific bluetooth device and set the device into a discoverable bluetooth mode.

2. Place new or working batteries correctly into the battery compartment of the mini keyboard.

3. Turn the power switch on the back of the keyboard to the ON position.

4. Give one quick press on the ID button and release. ID button is next to the power switch.

5. After pressing the ID button, the blue L.E.D. pairing light will begin to blink until the keyboard is completely paired to a device or manually turned off.

6. Your specific device will prompt you that the bluetooth keyboard is found and you can continue to pair the keyboard using your device prompt.

**Currently only works with iPod Touch and iPhone that is running OS version 4.0

**Only functions on devices that support the Bluetooth Human Input Device (HID) profile such as, Motorola Xoom, Archos 5, Dell Streak 5, and etc. Please check with your manufacturer specifications to see if your product supports the bluetooth HID profile

Why does my wireless keyboard keep losing its sync connection to my computer? I always have to keep re-syncing it and it works again.

Make sure to follow the “How do you sync a keyboard?” FAQ below:

All keyboards are slightly different, but the same concept applies.

The process to sync a keyboard typically goes like so:

1. Place working batteries into the keyboard. Make sure the batteries are installed CORRECTLY.

2. Plug dongle into a working USB port on your computer, then allow a few seconds for your computer to recognize the hardware. The dongle will start to blink and you will have approximately FIVE seconds to connect the keyboard.

3. Make one solid depression on the CONNECT button on the keyboard. The blinking light on the dongle should stop blinking.

4. The keyboard should now be functional and synced to the dongle. If keyboard still does not work, then repeat the entire process.

Also, some keyboard models may enter into sleep mode to conserve battery life. Once a keyboard is in sleep mode, it may only be awaken by pressing any key. Moving around the trackball/touchpad will not wake keyboards that are currently in sleep mode.

My keyboard doesn't work. Why?

Make sure you sync the keyboard.

Make sure the batteries are installed.

Replace the batteries. Make sure the batteries are installed properly.

Make sure that another wireless keyboard is not interfering with our keyboard.

Why does my brand new keyboard output numbers instead of letters?

Most of the keyboards default with NumLock turned on, so some keys (i.e. U-I-O) will output numbers instead of letters at first. You may have to press “Fn + NumLock” in some cases. Some keyboards have FnLock, so make sure that is not turned on either. Many keyboards also have an ‘auto-sleep’ function to conserve battery life. If this happens, press any key on the keyboard EXCEPT the sync button or trackball/touchpad to wake it up.

Where can I download drivers for my keyboard?

Most of our USB or PS/2 keyboard do not require drivers.

If your keyboard originally come with a CD, please call us at 1-887-548-7003 so we can direct you to the right place so you can download drivers.

Are the keys on my keyboard programmable?

No they are not.

What is a PS/2 connection?

A PS/2 connector is a round connector with six pins that some models of computers use for the keyboard or mouse connection. There are two sizes, one with a diameter of about 1/4 inch and the other with a diameter of about 3/8 inch. In recent years, the Universal Serial Bus (USB) connector has largely supplanted the PS/2 connector, especially for use with a mouse.

What is a USB connection?

Today just about every computer comes with Universal Serial Bus, or USB ports. In fact, many computers will even have additional USB ports located on the front of the tower, in additional to two standard USB ports at the back. In the late 1990s, a few computer manufacturers started including USB support in their new systems, but today USB has become a standard connection port for many devices such as keyboards, mice, joysticks and digital cameras to name few USB-enabled devices. USB is able to support and is supported by a large range of products.

 

Shipping FAQ

What shipping services do you provide?

We provide FedEx and USPS.

When will I receive my item?

Please check your order online to get an update/tracking number on the item.

Where are the items being shipped from?

Glendale, AZ

Do you offer expedited shipping?

We offer FedEx Overnight, FedEx 2nd Day Air and others.

Visit your check out for details.

Do you require signature delivery?

No we do not. If you would like to do a signature delivery, please call us at 1-877-548-7003.

Do you provide shipping outside of the USA?

Yes we do. Orders made outside for the USA are shipped via USPS Priority International Mail.