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Please read the return policy carefully and then download the 
RMA form
Please follow the instructions below in order to properly ensure that your refund is successful:
- Within 10 days from date of delivery call us at 602.548.7003 or email us at rma@dsi-usa.com to receive your RMA #
- Have your invoice # ready
- Yahoo/DSI-TTY: located on the top, right hand corner of the invoice (200x xxxx)
- Amazon: Order # 058-xxxxxxx-xxxxxxx
- ebay: auction # xxxxxxxxxxxx
- Let us know which of our online stores you purchased the item from:
- Yahoo Store (www.dsi-store.com/ www.notestation.com)
- Amazon
- eBay
- DSI-TTY
- Complete the RMA form with all the information listed or the refund will not be processed.
- Please include the completed form with the package and make sure that the RMA # is also clearly labeled on the outside of the box. [RMA # xxxx-xxxx]
*Return Policy:
- In order to be able to return the product purchased you MUST request an RMA number within 10 days of the delivery date.
- *HOLIDAYS Return Policy: For products purchased in the month of December you MUST request an RMA number by January 10th. No exceptions are allowed.
- The following products cannot be returned under any circumstances*:
•Computer Software (ex: Digimemo Handwriting Recognition Software).
*We reserve the right to change those exceptions at any time. - If we are not notified of a return within 10 days of the delivery date, we will only issue a store credit. No refunds will be processed.
-
Restocking Fees
• Shipping fees will NOT be refunded under any circumstances. ALL Phones and TTY/Hard of Hearing devices can ONLY be exchanged or returned for store credit. No exceptions allowed.
| Item Condition | % Fee Deducted | |
| New | This applies only to unopened boxes. This includes original boxes, packaging materials, contents and manuals. | -0% [*shipping fees are not refunded] |
| Like New | Opened box; item has been removed from original box. Includes original boxes, packaging materials, contents and manuals. | - 15% [*shipping fees are not refunded] |
| Incomplete | Package is missing 1 or more items; i.e. instructional manual. | - 25% to 75% (varies on what items are missing) [*shipping fees are not refunded] |
| Damaged | Item is damaged by buyer. | No refund is issued. |
| Defective | Item is defective. *Keyboards, phones, and tty/hard of hearing devices have a 1 year warranty from date of purchase. *All other items have 30 day warranty. | Case by case basis; at seller’s discretion. Item is repaired or exchanged for same product. [refunds are not allowed, only repairs, exchanges or store credit] |
Payment Refund:
- Refunds issued will be made through the same method of payment used by buyer [i.e Credit Card or Paypal]
- * For Amazon customers, expect refund delays as credit card refunds are directly processed by Amazon. We do not receive customer’s credit card information.
* We reserve the right to change our return policy at any time without notice.
The web site uses state-of-the-art security technology to ensure that all transactions conducted are safe and secure. Ordering security is a priority. DSI continually reviews and updates the security methods implemented to protect information transmitted via this site, including measures to secure and protect all personally identifiable information from loss, misuse, and alteration. DSI, however, cannot guarantee that any electronic commerce is totally secure.
All orders will be shipped within 1-2 business days. If a product is on backorder, or is on special order status we will inform you within 1 business day of receiving your order. All information here is given in local time (Arizona).
Free shipping promotions will be sent via United States Postal Service or FedEx and will ship within 24 hours.
Ground, Next Day Air, and Second Day Air shipping within North America will be sent via FedEx and will ship within 24 hours (M-F MST)
Orders shipping to anywhere outside the US will be sent via USPS Priority Mail International and will ship within 24 hours (M-F MST)
If you don't wish to use USPS or FedEx, you must contact DSI personally to arrange other shipping options at 1-877-548-7003 or email Customer Service.
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