Frequently Asked Questions - DSI-Keyboards.com
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    Frequently Asked Questions

    Keyboard FAQ

    How do you sync a keyboard?

    All keyboards are slightly different, but the same concept applies.

    The process to sync a keyboard typically goes like so:

    1. Place working batteries into the keyboard. Make sure the batteries are installed CORRECTLY.

    2. Plug the dongle into a working USB port on your computer, then allow a few seconds for your computer to recognize the hardware. The dongle will start to blink, and you will have approximately FIVE seconds to connect the keyboard.

    3. Make one solid depression on the CONNECT button on the keyboard. The blinking light on the dongle should stop blinking.

    4. The keyboard should now be functional and synced to the dongle. If the keyboard still does not work, then repeat the entire process.

    How do I sync my DSI Mini Bluetooth HID Wireless Keyboard BT 1500? Will this keyboard work for my specific Bluetooth device?

    1. Turn on your specific Bluetooth device and set the device to a discoverable Bluetooth mode.

    2. Place new or working batteries correctly into the battery compartment of the mini keyboard.

    3. Turn the power switch on the back of the keyboard to the ON position.

    4. Give one quick press on the ID button and release. The ID button is next to the power switch.

    5. After pressing the ID button, the blue LED pairing light will blink until the keyboard is fully paired to a device or manually turned off.

    6. Your specific device will prompt you that the Bluetooth keyboard is found, and you can continue to pair the keyboard using your device prompt.

    **Currently only works with IOS version 4.0 and above.

    **Tested compatibility with legacy devices such as Motorola Xoom, Archos 5, Dell Streak 5, etc. Most devices today are backward compatible with Bluetooth v2.0, but please check with your manufacturer’s manual to see if your product supports that correctly.¬†

    Why does my wireless keyboard keep losing its sync connection to my computer? I always have to keep re-syncing it and it works again.

    Make sure to follow the “How do you sync a keyboard?” FAQ below:

    All keyboards are slightly different, but the same concept applies.

    The process to sync a keyboard typically goes like so:

    1. The batteries are low. Place working batteries into the keyboard. Make sure the batteries are installed CORRECTLY.

    2. Plug the dongle into a working USB port on your computer, then allow a few seconds for your computer to recognize the hardware. The dongle will start to blink, and you will have approximately FIVE seconds to connect the keyboard.

    3. Make one solid depression on the CONNECT button on the keyboard. The blinking light on the dongle should stop blinking.

    4. The keyboard should now be functional and synced to the dongle. If the keyboard still does not work, repeat the steps above.

    Also, some keyboard models may enter sleep mode to conserve battery life. Once a keyboard is in sleep mode, it may only be awakened by pressing any key. Moving around the trackball/touchpad will not wake keyboards in sleep mode.

    My keyboard doesn't work. Why?

    Make sure you sync the keyboard.

    Make sure the batteries are installed.

    Replace the batteries. Make sure the batteries are correctly installed.

    Make sure that another wireless keyboard is not interfering with our keyboard.

    Why does my brand new keyboard output numbers instead of letters?

    Most of the keyboard’s default is NumLock on, so some keys (i.e., U-I-O) will output numbers instead of letters. You may have to press “Fn + NumLock” in some cases. Some keyboards have FnLock, so make sure it is not turned on either. Many keyboards also have an ‘auto-sleep’ function to conserve battery life. If this happens, press any key on the keyboard EXCEPT the sync button or trackball/touchpad to wake it up.

    Where can I download drivers for my keyboard?

    Most of our USB or PS/2 keyboard does not require drivers.

    Please install the driver from the CD that came with the keyboard, or email us at support@dsi-usa.com if you still need help finding the drivers.

    Are the keys on my keyboard programmable?

    No, they are not.

    What is a PS/2 connector?

    A PS/2 connector is a round connector with six pins that some models of computers use for the keyboard or mouse connection. There are two sizes, one with a diameter of about 1/4 inch and the other with a diameter of about 3/8 inch.

    What is a USB connector?

    USB stands for Universal Serial Bus. Developed beginning in the 1990s to simplify the connection-making technique between computers and external devices. USB ports allow USB devices to connect and transfer digital data over USB cables. They can also supply electric power across the cable to devices that need it.
    Most of our products feature USB-A (type A) or simply a USB connector that is 1.4 cm (9/16 in) in length by 0.65 cm (1/4 in) in height. Your application should be compatible with USB standards from version 1.1 up to version 3.1. The USB-A has identical physical layouts no matter the version of the USB support on your host device.

    Shipping FAQ

    What shipping services do you provide?

    We provide ground and expedited shipping from UPS and USPS.

    When will I receive my item?

    Please check your order online for an update/tracking number on the item.

    Where are the items being shipped from?

    Pleasanton, CA

    Do you offer expedited shipping?

    We offer USPS Priority Mail, UPS Overnight, UPS 2nd Day Air, and others.

    Please select the shipping options on the checkout page.

    Do you require signature delivery?

    Most of the shipping does not require a signature. Please email us at support@dsi-usa.com and specify the order number you want to ship with signature delivery.

    Do you provide shipping outside of the USA?

    Yes, we do. Orders made outside of the USA are shipped via USPS Priority International Mail.